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Frequently Asked Questions - Returns and Refunds

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  • When and how can I cancel an order?

    Within 24 hours of placing your order you are able to cancel it by calling our customer services at +91 99 1064 4899 Mon-Sat (9am-6pm) or emailing us at cx@giftcart.com, provided that the order has not been shipped. After 24 hours we will not be able to cancel your order. Once you have cancelled, the money will be refund to you. The refunds can take up to 10 business days.

     

    We do not accept cancellations for any of the below mentioned items:

     

    • Customized order (made to order)/personalised items
    • Experiential gifts -
    • Flowers and Plants -
    • Food, perishable or consumable items -
    • Gratify eGiftcards 

     

  • What are the products for which Gifcart.com will not accept cancellations?

    We do not accept cancellations for any of the below mentioned items:

     
    • Customized order (made to order)/personalised items
    • Experiential gifts
    • Flowers and Plants
    • Food
    • Perishable or consumable items
    • Gratify eGiftcards 

     

  • How long will it take to get a refund?

    You should receive your refund within 10 business days. *Please note that the Cash on Delivery convenience charge and the handling charge would not be included in the refund value of your order as these are non-refundable charges.

  • Can I get a replacement for my product?

    Giftcart.com offers easy replacement only in the case of damaged or incorrectly supplied goods.

    Giftcart.com reserves the right to offer you any one the below mentioned options:

    • Send a replacement product once the customer returns the damaged product/products
    • Refund the amount only in the case where Giftcart.com cannot offer a replacement.

    The refund will be issued as store credit or NEFT which will not include the handling charges and taxes *Giftcart.com, in its sole discretion, will determine the usage of the given options.

  • What do I do if the product I received is damaged or incorrectly supplied on delivery?

    You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items.

    You must return the products to us within 10 days after informing us that the products are damaged or have been incorrectly supplied.

     

    Applicability of Replacement Policy:

    Giftcart.com will accept Replacement or Exchange only if the following conditions are met:

     

    • Replacement request should be initiated within 48 hrs of order delivery. 
    • Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery. A photograph of the product along with the packaging should be emailed to cx@giftcart.com within 48 hrs of order delivery. The item needs to be returned along with the original packaging. The package should be returned within 15 days from initiation. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition

     

     

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